'Introduction to Duty of Care in Health, Social Care or Children’s and Young People’s Settings\r'

' all health and social wish well organisations have a traffic of care towards whatsoever one that they may check after no matter what their age may be. This basically means that we must do what we stinker to keep a individual of any age in our care safe from harm.Describe how the duty of care affects induce work role.I must at all times ensure that the soul or persons that I look after are gratuitous from dangers inside their care setting, this maybe from obstacles in the caterpillar track that they walk that could cause a trip or fall. Make sure my hands are innocuous before the preparation of meals and drinks and to ensure person or person’s hands are easy before they start to eat their meal, this fundament keep on infections. To ensure person or person’s receive individualised care, this can prevent micturition burns, good hygiene to prevent infection to themselves and others.Understand promote available for addressing dilemma’s that may overdress ab give away duty of care. 2.1 Describe dilemma’s that may arise between the duty of care and individual’s decents. 1 dilemma could be personal care whether they are capable of go toing with their own personal care or of in indispensability of receiving assistance with personal care. We are here to inspection and repair maintain good personal hygiene simply sometimes a person will renounce to assist themselves or allow someone to assist them, if this happens then(prenominal) it is their right to refuse they cannot be pressure into something they do not want to do or receive something they don’t want.2.2 Explain where to buy the farm additional support and advice about how to resolve such(prenominal) dilemma’s. I would talk to the person whose personal hygiene was in question, to try and find out what the problem may be or look in their care plan to look at their background as there could be something within their past that could help. Also if a person in your care is prone to an illness such as UTI that can cause more confusion and flip-flop in personality report it immediately so necessary testing can be carried out. bubble to my team leader, sometimes an underlying illness can cause a person to react in a certain way, so possible G.P stimulation maybe needed to rule anything out. Talk to the person’s family they may be able to help, the person may feel more comfortable just about their family. In some cases you may need to puddle input from social workers and CPN.Know how to answer to diseases3.1 Describe how to respond to kicks.First of all listen to the complaint and assess the right action to harbour. It all depends on what level of sincerity the complaint is. Once you have established this you should be able to either deal with the complaint yourself or advise which course of action to getting even and to whom to take the complaint to next.3.2 Identify the main points of agreed procedure s for manipulation complaints. Complaints procedure has different methods depending on type of complaint and if it is a complaint that has not been dealt with previously with the craved results. Firstly talk to manager of the home this may be via telephone, or personally usually this can get your complaint dealt with straight away. Put your complaint in writing or email to either the manager of the home or to the area manager. They would then have to write or email you with citation of your complaint, also details of how long it may take to deal with your complaint and why. If the complaint is of a precise serious nature you can then go to the Care Quality Commission.\r\n'